Our Homecare Services

No matter what sort of care you need, don’t worry, you can rely on us.

Caring For You

Everyone’s needs are different, and you can choose from a diverse range of services to cater for your care, ensuring you can live at home, with care and support for as long as you want to. This is from as little as a 30-minute daily well-being visit to full live-in care. Whilst not exhaustive, the information for our services can be located through the links below.
Contact Us

How Your Care Works

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Your Care Plan

From the outset, you will have a care and support plan in place that describes what staff need to do to ensure you always receive person-centred care.

Service users, their family and friends (where appropriate), are encouraged to be actively involved in developing the Care Plan during the Assessment, which takes place prior to care/support package being put in place. This Care Plan reflects your personal choices, wishes, feelings, likes, dislikes, hobbies and interests as well as your goals, abilities and how you would like staff to manage and support your health requirements.

Care Plans will also have contact details of whom you wish to be contacted should the need arise.

Alongside your Care Plan, you may also have a Health Action Plan in place.

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Changing Needs
As your needs and preferences change, the Care Plan will be updated. We will ensure all your family and friends (where appropriate) are informed of these changes and they will be recorded on PASS (our care system) which alerts all staff immediately of all changes and actions required, this will ensure staff have clear and accurate information at all times.
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When you join Rest Assured, you become our priority. We will endeavour to communicate with you regularly, on top of your care provisions, via phone, email and newsletter.

In the event of staff running late or are unable to attend, you will always be telephoned, and a staff member known to you will attend.

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Hospital & Appointment Visits

Should you need to visit the hospital or use another service, we can plan this with you or your family to ensure these visits go as smoothly as possible.

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The 'Money' Issue

We know that cost is one of the biggest concerns about care, so we’ve made our service stress-free and of excellent value. Our costs are very easy to understand and manage, and you will always be firmly in control of your finances. Our visits are a minimum of one hour and often longer.* This provides plenty of time for quality care whilst still leaving time left to chat and build a real relationship.

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If you, your family or friends have any concerns or complaints, we will always take these seriously and inform management, all complaints and concerns will be thoroughly investigated and responded to in a timely manner.

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